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Shipping & Returns

Free Shipping
All orders to the lower 48 continental United States ship free. If you are outside of the continental USA and would like to place an order please contact us at support@bouncehousestore.com.

Order Confirmation 
Once an order is placed, a confirmation email will be sent. This means that The Bounce House Store has received the order in the system. Once the order is received, The Bounce House Store immediately reaches out to its suppliers to confirm the item ordered is in stock and ready for shipment. If the item ordered is out of stock, on backorder, or otherwise unavailable, The Bounce House Store will let the customer know via email. Once the product(s) ordered are ready for shipment, the item(s) will be shipped.

Shipping Time & Method
All orders are shipped within the lead time posted on the product page. This is located at the top of the product page right below the "Add To Cart" button. Most shipments are shipped via FedEx or UPS. We do not ship to APO/FPO or PO BOX addresses. Depending on the value of the item being purchased, orders may be shipped with signature confirmation required. All Moonwalk USA, and Happy Jump orders are shipped with signature confirmation required. This means that an adult over the age of 18 must be present at time of delivery to sign for and accept the product. If you will not be home at time of delivery, please contact support@bouncehousestore.com and we will work to arrange a will-call pick up at your nearest UPS or FedEx location.

Order Shipment
An email with tracking info will be sent to the customer within 24 hours of the order being shipped. If you have not received tracking info within 3 days after the lead time posted at the top of the product page, please contact us at support@bouncehousestore.com. Once an order has shipped, cancellation will not be permitted. Please see "Cancellations" below for more info.

Once an order shows as “Delivered” to the shipping address, as a result of the tracking information provided through the freight/shipping company, The Bounce House Store is not responsible for any “nonreceivable” situation. No replacement or refund will be given on “Delivered” orders. 

Receipt of Products & Damages
An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.

Manufacturing Defects
If a manufacturing defect is found, we will repair or replace it for you at no extra charge. If repair or replacement in not available, you will receive a full refund.

Returns & Refunds
At The Bounce House Store we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. We're not big fans of restocking fees, and we don't think our customers are either. That's why we've decided to get rid of them. If a customer needs to return an item for ANY reason, they're able to do so within 30-days with zero restocking fee, just pay for return shipping. It's as simple as that.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we have to check to make sure the item is in good working order and there are no signs of product damage).  Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks pending your payment method and/or your bank's policy.

Products eligible for return/exchange must be new, undamaged, and must contain all original product packaging and accessories. Please contact us for return instructions. 

Cancellations
Orders can usually be cancelled without penalty if they haven't been shipped yet. Orders are usually shipped within the first 12 hours, up to 24 hours of placing the order. If you'd like to cancel an order please do so immediately to avoid return shipping fees. Orders cancelled after an item has shipped will be treated as a regular 30-day return item and return shipping fees may apply.

International Shipments

We now offer international shipping. For more information please visit the International Shipments page

 


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