All products products include a return policy of 30 days for a refund or exchange. To be eligible for a return, your item must be new and unused, in the same condition that you received it and in the original packaging. Some manufacturers require a completed authorization form with the return. See product page for details into your product's manufacturer requirements. Please contact us at firstname.lastname@example.org with your order number and reason for return. We will send you an authorization form to complete with the correct address to send the return.
NO ITEMS may be returned without a Return Authorization #.
The customer is responsible for return shipping costs, as well as any charges associated with the original shipping, including but not limited to Free Shipping. Once the item is returned and inspected, the customer will be refunded the original amount less the original free shipping that was provided if applicable. All returned items must be returned in original packaging. Any damaged packaging is subject to a 15% re-packaging fee.
All freight shipments have up to a 35% restocking fee in addition to any additional cost charged by the freight company.
Any items that have been opened and are still New and Un-used will be subject to a 20% restocking fee because the item can no longer be sold as New.
ABSOLUTELY NO USED ITEMS WILL BE ACCEPTED AND WILL BE RETURNED AT THE CUSTOMERS EXPENSE!!!
Canceling An Order
- All cancellations must be done in writing.
- All Freight Shipment Items that need to be canceled require 24 hour notice prior to shipping because of freight shipment arrangements.
Canceled Items After Shipment Has Left The Warehouse
- This will be treated like a return item. (please read above)
- If a freight shipment is canceled after the 24 hour cancellation period but has not shipped, customer is responsible for any charges associated with appointment cancellations from the freight company.
All Undeliverable and Returned Items that will be refunded less the shipping charges, any additional charges incurred from the shipping company and a 15% restocking fee
ALL MADE TO ORDER AND CUSTOM BUILT ORDERS ARE NON-RETURNABLE.
Any customer who purchases an item that is custom built with specific logos and/or color designs are charged in full prior to the manufacturing process and ABSOLUTELY NO cancellations or refunds are permitted. Any item that is not an in stock item that is being built for a specific order is charged in full prior to any manufacturing process. Once the manufacturing process has begun there is ABSOLUTELY NO cancellations or refunds.
For any questions please contact us at support@BounceHouseStore.com