FAQs

When should I expect my delivery?

  • Most products ship in 24 hours and you should receive your order in 3-5 business days. Please see the product page or the brand link below for specifics.
  • Commercial bounce houses include delivery scheduling. Please see the below brand link for details.

What is my warranty?

  • All products include a manufacturer warranty. Please see the below links for specifics into your product's warranty.

Is my product safe?

  • All products meet or exceed U.S. Safety Requirements.

I lost my product manual, where can I get a new one?

  • Most product manuals are found right on the product page for download, in the "product description" section. Please email support@bouncehousestore.com and we'd be happy to email it to you.

I bought a product years ago, and I need a replacement part.

  • Please email support@bouncehousestore.com or give us a call. We work directly with our manufacturers to make sure your product is always in good working order. If the product is still in warranty and the part meets requirements, the part will be sent without cost to you. If time has extended past the warranty guarantees, you will be able to purchase most replacement parts. You may also call the manufacturer directly - The Bounce House Store is an authorized dealer of all products on BounceHousestore.com.

Shipping & Returns | Delivery Timelines & Specifics

Bazoongi
Happy Jump
Island Hopper
EZ Inflatables

Manufacturer's Warranty | Included with Purchase

Bazoongi
Happy Jump
Island Hopper