14' All Sports Commercial Bounce House

Free Shipping
All orders to the lower 48 continental United States ship free. If you are outside of the continental USA and would like to place an order please contact us at support@outdoorplaystore.com.

Order Confirmation 
Once an order is placed, a confirmation email will be sent. This means that The Outdoor Play Store has received the order in the system. Once the order is received, The Outdoor Play Store immediately reaches out to its suppliers to confirm the item ordered is in stock and ready for shipment. If the item ordered is out of stock, on backorder, or otherwise unavailable, The Outdoor Play Store will let the customer know via email. Once the product(s) ordered are ready for shipment, the item(s) will be shipped.

Shipping Time & Method
All orders are shipped within the lead time posted on the product page. This is located at the top of the product page right below the "Add To Cart" button. Most shipments are shipped via FedEx or UPS. We do not ship to APO/FPO or PO BOX addresses. 

Depending on the size of the item(s), a freight carrier may be used. 

All commercial bounce house orders are delivered curbside via freight shipping. This means that the truck driver stops in front of your home and you unload the cargo at the back of the truck. Residential liftgate service is available for an additional $75, and ensures that a special truck capable of lowering your product to ground level is used to deliver your product. If you don't order a liftgate you will need to be prepared to unload the product from the truck and haul the item(s) into your home. If customer does not order a liftgate, and refuses delivery due to not being able to unload the product, it will result in the customer being charged for return shipping & original free shipping.

If you will not be home at time of delivery, please contact support@outdoorplaystore.com and we will work to arrange a will-call pick up at your nearest UPS or FedEx location.

Order Shipment
An email with tracking info will be sent to the customer within 24 hours of the order being shipped. If you have not received tracking info within 3 days after the lead time posted at the top of the product page, please contact us at support@outdoorplaystore.com. Once an order has shipped, cancellation will not be permitted. Please see "Cancellations" below for more info.

Once an order shows as “Delivered” to the shipping address, as a result of the tracking information provided through the freight/shipping company, The Outdoor Play Store is not responsible for any “nonreceivable” situation. No replacement or refund will be given on “Delivered” orders. 

Receipt of Products & Damages
An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.

Manufacturing Defects
If a manufacturing defect is found, we will repair or replace it for you contingent upon the manufacturers policy. If repair or replacement in not available, you will receive a full refund.

Returns & Refunds
At The Outdoor Play Store we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay return shipping and restocking fee. It's as simple as that.

Please note: 30-Day No Hassle Returns policy does not apply to commercial bounce houses & inflatables as well as Playsets/Swing Sets. These items are extremely expensive to ship, between $300 to $800. Therefore if a customer needs to return a commercial bounce house or swing set, the customer will be responsible for BOTH return shipping and initial outbound shipping cost originally covered by The Outdoor Play Store as part of the free shipping promotion.

Once your return is received and inspected, we will send you an email to notify you that we have processed your return and refund (less a 15% or 40% restocking fee*) to your original method of payment. 

*Products eligible for return/exchange must be "Like New", unused, undamaged, and must contain all original product packaging and accessories. "Like New" means that the product must not show any signs of wear. If a product is returned with visible signs of wear, or has minor issues due to use, they may still qualify for return for "refurbished use", in which case a 40% restocking fee will be assessed. Items that are returned damage or show significant signs of wear will not be accepted and are ineligible for refund.

Cancellations
Orders can usually be cancelled without penalty if they haven't been shipped yet. Orders are usually shipped within the first 12 hours, up to 24 hours of placing the order. If you'd like to cancel an order please do so immediately to avoid return shipping fees. Orders cancelled after an item has shipped will be treated as a regular 30-day return item and return shipping & restocking fees may apply. 

WHY BUY FROM THE OUTDOOR PLAY STORE?

We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We not only want to earn it, but we want to keep it as well!

Here are the top 8 reasons to buy from The Outdoor Play Store

100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% secure.  If you'd like to learn more, see our Online Security page.

Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times.  You can expect communication from us immediately after your order is placed, and also when your product ships.  To this day, every order still receives an email from our owner personally thanking you for letting us earn your business.

Lowest prices - We negotiate the best prices with our manufacturers to bring you the lowest cost outdoor play equipment and accessories you will find anywhere.  We are so confident in our prices that we provide a price match guarantee to all our customers. 

Free Shipping - Like many of our customers we don't really care much for paying for shipping. So we provide FREE SHIPPING on ALL ORDERS for all our products to the lower 48 states.

Free & Easy Returns - At The Outdoor Play Store we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days with zero restocking fee, just pay for return shipping. It's as simple as that. Certain conditions apply - please refer to shipping & returns page for details.

Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself.  So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. All items are inspected (twice) before leaving the warehouse so we know that you’ll be happy with the product that arrives at your door.

Authorized Dealers - The Outdoor Play Store is an authorized dealer for every brand that we carry. You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.

Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage.  Please refer to the Shipping & Returns tab to learn more about our policy.

At The Outdoor Play Store we think of our customers first!  We pride ourselves on focusing on what our customers want and need.

Quality Products --- At The Outdoor Play Store, we selectively pick each and every manufacturer to ensure our customers receive the most durable high quality products. As parents of young children, we only offer products that we have tried ourselves and that have received the highest accolades in the industry.  

Customer Service --- We provide top of the line customer service by live chat, phone or email.

Lowest prices --- We negotiate the best prices with our manufacturers to bring you the lowest cost bounce houses and accessories you will find anywhere.  We are so confident in our prices that we provide a price match guarantee to all our customers. 

Free Shipping --- Like many of our customers we don't really care much for paying for shipping. So we provide free shipping on all orders for all our products to the lower 48 states.

If you have any questions about any of our products feel free to call us at 1 (888) 730-5242 or send us an email at support@outdoorplaystore.com